Icon Blue, voted among “Best Places to Work” by Counselor Magazine, seeks a new Team Blue member to process B2B custom, promotional product orders with a high level of efficiency and accuracy. This team member will interact with the account coordinator, factories and clients from the time the order is entered to client delivery. You will be accountable for the accurate and timely processing of all client orders. Strong organization skills needed for processing multi-vendor orders. If you like an active desk, have strong attention to details, and possess excellent grammar skills for written communication with clients, you’ll love this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Review order for accuracy and enter to software program
- Prepare order confirmation/acknowledgment for client signature
- Review art for accuracy and prepare order proof for client approval
- Follow order through to delivery (status, ship date, tracking, delivery)
- Interface with internal personnel as needed
- Resolve customer concerns in an expeditious and tactful manner
- Interface with vendors, factories, and shipping companies as needed
- Draft client email as needed
- Attend promotional activities including trade shows and vendor meetings as requested
- Process sample orders
- Act as back up for main phone line as needed
- Perform other related duties as assigned
Hours are 8am-5pm M-F.
Skills and Abilities Required
- Ability to express ideas in a clear, concise manner both verbally and in writing
- Time management skills, deadline motivated with a sense of urgency
- Provide exceptional customer service
- Able to organize and prioritize busy desk
- High level of attention to detail
- Speed and accuracy with data entry
- Basic Industry Math Aptitude
- Extensive knowledge of Microsoft Office applications, especially Outlook
- Able to work independently while functioning as a member of a team
- High School Diploma or GED with Associate or Bachelor degree preferred
- Customer service experience required
- Experience in the promotional products industry preferred
To all recruitment agencies: Principals only. Icon Blue does not accept unsolicited agency resumes or phone calls.