Above All Else—Customer Service

Icon Blue’s Commitment to Customer Service Sets the Industry Standard

In this crowded industry of promotional product distributors, Icon Blue has continued to stand out because of our total commitment to customer service through every stage of your next marketing initiative. From the moment you reach out, we work to come up with the best ideas for your needs and then work with you to shrink the gap between the idea and the final realized promotional product.

It is true that you could make a purchase through a web order form—but you’ll end up spending time and money trying to get the item that may or may not be the idea you envisioned. Icon Blue takes a concierge-style approach towards every order. We’ll show you presentations of the best promotional product ideas for your request and guide you through the specifics and details. We’ll ask you all the right questions to preemptively tackle the obstacles that could come in the way of delivering your order. You will get frequent notifications regarding the status of your order from our staff devoted to keeping you in-the-know.

Our service has garnered significant recognition for its quality over the years including 10 consecutive years of nominations for SCMSDC’s Supplier of the Year—did I mention that we won, too?


Let Icon Blue deliver your next promotional success. Start with giving our promotional product experts a call at 323.634.5301. Remember, if we don’t have what you are looking for, we’ll find it for you—free of charge.